Website care plans

Perfect solutions for supporting and maintaining your website

With a WordPress support plan in place, you allow yourself to dedicate your time towards what you do best which is running your business. People tend to underestimate the amount of work it takes to keep their website up to date, free from threats and performing at its best. Websites require a consistent amount of maintaining in order to keep them at their best.

Our support plans fulfill the spectrum of business needs from basic hosting and support all the way to full-fledged high priority support and everything in between. We are able to support websites that just need supplemental technical support as well as those who might need something more along the lines of an in-house designer/developer.

Don't sweat the technical details

Rest assured knowing that you won’t need to spend hours learning to become a web guru in order to keep your publicly facing website up and running smoothly. Every website on our plan is suited with high-performance cloud hosting where speed and security are above the industry average. You also get uptime monitoring as well as website updates and frequent off-site backups. Depending on which tier of support you choose you also get additional time allocated towards content updates to your site. 

Feel at ease knowing your website is being taken care of and being kept at its peak performance!

Website Support Plans - Big Red Design Co.

WHAT'S INSIDE?

Support plan features

Besides complete peace of mind for your business, you can find everything that your business could want from its website in a support plan below:

Website hosting - Big Red Design Co.

Accelerated website speeds

High performance cloud hosting with 99.9% up time and above industry standard reliability.

Secure websites - Big Red Design Co.

Security

Keep all of your company and customer data encrypted and safe from prying eyes.

Website backups - Big Red Design Co.

Off-site backups

Frequent backups of your website, making it easy to get your website back up and running, should something ever go wrong.

Website updates - Big Red Design Co.

Content updates

Updating existing content and adding new content consistently can be a time suck. We’ll handle it for you.

Website analytics - Big Red Design Co.

Performance reports

Get an overview of your website for the previous month including various website metrics around traffic and website visitors.

Website updates - Big Red Design Co.

Website updates

We’ll keep your website optimized and in the best shape possible by frequently updating your plugins and 3rd party licenses.

Uptime monitoring - Big Red Design Co.

Uptime monitoring

Every 5 minutes your website will be monitored and tested to see if it is up and running. Should it go down for any reason, we’ll be an email or phone call away.

Easy billing

One monthly bill so you don’t have to worry about staying on top of various website invoices like 3rd party software, hosting and other administrative items.

Strategy Calls- Big Red Design Co.

Monthly strategy calls

Keep your website pushing forward with a strategy call discussing your website, it’s goals and any other digital marketing related questions that you may have!

Basic

$ 69 per month
  • Easy billing
  • High performance hosting
  • SSL certificate
  • Website security
  • Frequent off-site backups
  • Software licenses
  • Plugin and license updates
  • Uptime monitoring
  • Performance reports
  • Monthly strategy calls
  • Domain management
  • SSL management
  • Email support
  • Discounted rates on additional work
  • 30 minutes towards content updates

Pro

$ 99 per month
  • Easy billing
  • High-performance hosting
  • SSL certificate
  • Website security
  • Frequent off-site backups
  • Software licenses
  • Plugin and license updates
  • Uptime monitoring
  • Performance reports
  • Monthly strategy calls
  • Domain management
  • SSL management
  • Email support
  • Discounted rates on additional work
  • 90 minutes towards content updates
Popular

Premium

$ 199 per month
  • Easy billing
  • High performance hosting
  • SSL certificate
  • Website security
  • Frequent off-site backups
  • Software licenses
  • Plugin and license updates
  • Uptime monitoring
  • Performance reports
  • Monthly strategy calls
  • Domain management
  • SSL management
  • Email support
  • Discounted rates on additional work
  • 180 minutes towards content updates

Support plan FAQs

In most cases, a company’s website exists as the ecosystem for their digital marketing efforts. Whether you have a strong local SEO strategy in place or run paid ads for promotions on your products or services, you likely have to send that user somewhere to finish what you’ve intended for them. This usually exists somewhere on your website.

A business cannot afford to lose customers due to things like slow loading times, or even worse, a down website.

With professional website support in place, you will not have to worry about how to fix an issue like this – should one ever arise. A support plan mitigates these types of situations and lets you carry on running your business, without having to become a webmaster.

While all of our support plans come out of the box with high-performance cloud hosting that specializes in WordPress, you are free to choose whatever hosting company that you feel comfortable with.

We do recommend that you use a hosting company that specializes in WordPress websites as they tend to lend themselves to a more optimized and stable environment. 

 

 

Our support plans include time dedicated specifically towards updating the content on your website. Based on the plan you are on, you are allotted different amounts of time.

At this time, support plan minutes that have not been used in the months prior cannot be rolled over. If you have a specific scope of work you wish you address, please reach out and a custom scope of work will be provided!

Yes! While we would prefer to support websites that we have built, we do support websites that we have not.

Not all developer builds are created equal, so in order to properly assess if we can support your website, we recommend getting our Website Health Check before we do. This way, we can run a thorough check of your website to see what needs to be done to best support your website.

With our Premium Support plan, we’ll have a monthly call to strategize your website for your business to put it in its best possible position for the month ahead.

On this call, we can discuss things like traffic metrics, content updates or anything else related to digital marketing.

Are you keeping your WordPress website protected?

Download our free guide to understand how to keep your website safe and learn about the regular maintenance that your website needs to stay secure.

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